Quick answers
Frequently
Asked Questions.
Simple answers about shipping, fitment, workshop services, warranty and local pickup.
Use this FAQ page to reduce customer hesitation and answer the most common questions before they call, visit or order online.
Keep customers moving with simple, helpful answers that match your store operations.
Support
Popular help topics
Fitment support
We can help check wheel and tyre compatibility before ordering based on your vehicle details.
Local pickup
Pickup may be available from our Fairfield East workshop depending on stock and order type.
Workshop services
We offer wheel alignment, wheel balancing, wheel repair and tyre repair services.
After-sales help
Contact us with your order number and issue details for support with tracking, warranty or returns.
Need help?
Ways we can help
Call us
Speak with our team on 02 9681 6889.
Email us
Send details to sales@hprtyres.com.au.
Visit our workshop
Unit 1, 12–18 Fairfield St, Fairfield East NSW 2165.
Fitment advice
Ask us if you are unsure about size, load rating or vehicle compatibility.
All topics
Frequently asked questions
No. We currently ship within Australia only.
In-stock items typically dispatch within 1–2 business days, excluding weekends and public holidays.
Yes. Wheels, tyres and packages are bulky and can require special freight handling, especially for regional areas.
Local pickup may be available from Unit 1, 12–18 Fairfield St, Fairfield East NSW 2165. Please contact us to confirm stock and pickup timing.
Payment methods depend on the Shopify checkout options available at the time of purchase.
Yes. Provide your vehicle make, model, year and any modifications, and our team can help check compatibility before ordering.
Selected wheels can be paired with recommended tyres where available. Package suitability depends on wheel size, tyre availability and vehicle fitment.
Yes. We offer wheel alignment and wheel balancing services. You can contact HPR or use the service page booking process.
Yes. Our wheel repair service mainly focuses on bent rims, buckled wheels and crack repair, subject to inspection and safety assessment.
Yes. We can assess tyre punctures and advise whether a safe repair is possible.
Most wheels and tyres include a 1-year factory/manufacturer warranty against manufacturing defects, subject to inspection and brand terms.
Fitted, mounted or used products are generally not eligible for change-of-mind returns because they cannot be resold as new.
Contact us as soon as possible with your order number and photos so we can check the issue and advise the next step.
No. Damage from potholes, kerbs, punctures, cuts, impacts or accidents is generally not covered by factory warranty.
Still need help?