After-sales support
Returns &
Warranty
Clear support for orders, 1-year factory warranty and after-sales care.
Our wheels and tyres generally include a 1-year factory/manufacturer warranty against manufacturing defects. Warranty claims and returns are subject to inspection, approval and the terms below.
We review claims fairly and help guide customers through the right next step.
1 year factory warranty
Most wheels and tyres include a 1-year factory/manufacturer warranty against manufacturing defects.
Returns review
Change-of-mind returns may be considered for unused and unmounted items only.
Local support
Australian-based support before and after purchase.
Claim guidance
We guide you through the claim process and request the details needed for review.
Returns
Returns policy
Change-of-mind returns may be considered
Items must be unused, unmounted and returned within 14 days of delivery.
Items must be in original condition
Products should be unused, undamaged, in original packaging and resaleable condition.
Returns are subject to approval and inspection
Please contact us before sending anything back so we can confirm the correct process.
A restocking fee may apply
A 15% restocking fee may apply to approved change-of-mind returns.
Return freight may be at the customer’s expense
Unless the item is faulty or the issue is due to our error, return freight is usually paid by the customer.
Refunds are issued after inspection
Approved refunds are processed back to the original payment method after the returned item has been inspected.
Warranty
Warranty coverage
Manufacturing defects
Warranty generally covers defects in materials or workmanship from the factory/manufacturer.
Inspection required
We may request photos, order details and inspection before a warranty outcome is confirmed.
Repair, replace or credit
Where a valid claim is accepted, we may repair, replace or credit the item at our discretion.
Exclusions apply
Impact damage, incorrect use, poor fitment or normal wear and tear are not warranty defects.
What’s covered
- ✓1-year factory/manufacturer warranty on most wheels and tyres from the date of purchase.
- ✓Manufacturing defects in materials or workmanship, subject to inspection and approval.
- ✓Support with claim review when valid order details and photos are supplied.
- ✓Repair, replacement or credit where a valid warranty claim is accepted.
What’s not covered
- ×Impact damage, cracks or bends from potholes, kerbs, accidents or obstacles.
- ×Misuse, racing, competition use, overloading, neglect or abuse.
- ×Incorrect installation, poor maintenance, wheel balancing or alignment issues.
- ×Punctures, cuts, normal wear and tear, cosmetic marks after use, corrosion or damage caused by road hazards.
- ×Modified items, custom work or use of incorrect fitment parts.
Claim process
How to request help
Contact us
Get in touch with your order number and a description of the issue.
Send details
Provide clear photos, vehicle information and any relevant installation or service details.
Inspection & review
Our team will assess the claim and may request further information or inspection.
Resolution
If approved, we’ll advise the available resolution such as repair, replacement or credit.
Warranty FAQ
Frequently asked questions
Most wheels and tyres include a 1-year factory/manufacturer warranty from the date of purchase, subject to brand terms and inspection.
Generally no. Fitted, mounted or used items are not eligible for change-of-mind returns because they can no longer be sold as new.
Please send your order number, photos of the issue, vehicle details and any relevant fitting, balancing or alignment information.
No. Damage from potholes, kerbs, impacts, punctures, cuts or road hazards is generally not covered by factory warranty.
For change-of-mind returns, return freight is usually paid by the customer. If the issue is confirmed to be our error or a valid warranty case, our team will advise the next step.
Yes. Warranty terms may vary depending on the manufacturer or brand. We will help guide you through the applicable process.
Need help with a return or warranty claim?